Letting agents are facing increased workloads as new research reveals widespread confusion among tenants about the Renters’ Rights Act, which comes into force this week.
While 73% of renters are aware of the Act, 37% say they do not understand what the changes mean for them in practice, according to research by Rightmove.
Younger tenants most affected
The data shows younger tenants aged 18-34 are particularly uncertain about the legislation. Among this demographic, 39% describe their renting experience as frustrating and 31% find it stressful. Additionally, 47% of younger tenants say they have previously chosen not to report issues in rental properties because it is ‘too much of a hassle’.
The findings come as Rightmove’s latest Rental Trends Tracker indicates the 2026 market has entered a more balanced position, with improved supply and demand conditions. This shift follows concerns from landlord bodies about potential impacts on housing supply.
Colleen Babcock, Head of Partner Marketing at Rightmove, said: “As the Renters’ Rights Act comes into effect, this research highlights a clear gap between awareness and understanding, particularly among younger renters. While many renters know changes are coming, a significant number are still unsure what the new rules mean for them in practice.”
Market implications
The confusion among tenants is expected to generate additional enquiries for letting agents and landlords during the implementation period. Rightmove has launched a new information hub on its website to provide guidance on the new rules.
Babcock added: “Our rental market data shows the market entering a more balanced position, making it especially important that renters, landlords and agents feel confident and informed as the new changes bed in.”
The Renters’ Rights Act represents one of the most significant changes to the UK rental sector in recent years, affecting both agents’ operational models and tenant-landlord relationships.
