It represents a major step in helping to ensure that tenants have a free and fair means of resolving complaints and it is the first time that landlords have willingly signed up to any such measure, says the BPF.
It has also launched a free downloadable tenancy agreement form which has been welcomed by Shelter, the housing charity, and endorsed by the Plain English Campaign for its clarity in explaining the rights and responsibilities of landlord and tenant in every day language rather then legal speak.
Both initiatives come as the Government considers a positive future for the private rented sector, as set out in its Rugg Review and in anticipation of a Housing Green Paper later this year. It also comes as the Homes and Communities Agency and Mayor of London consider how best to support an expansion of institutional investment in the sector, said:
'There is a lot of a lot of good work going on in the private rented sector, by various organisations and Government, to cast a new deal for tenants, which expunges the sector of those who bring its good name into disrepute and provides the climate in which good landlords can thrive,' said Liz Peace, Chief Executive of the BPF.
'The Government is doing its part to support the sector as a positive housing option. However, we also felt we could be doing our bit to provide occupiers with greater reassurance that they will be treated fairly and hence the new agreement and code,' she added.
The BPF points out that the initiatives are not only meant to help tenants, but landlords. The interactive web-based agreement, for example, can be accessed by any landlord free of charge.
The move has been widely welcomed. 'As the UK's largest private landlord we very much support efforts to deliver tenants the best possible service. Having a code, access to redress and an agreement that is easy to understand will I hope provide occupiers with the peace-of-mind that BPF members deliver a very professional service,' said Andrew Pratt, managing director of residential Grainger Plc.
'We welcome this new code of conduct and are encouraged that participating members are required to join an Ombudsman scheme. Private rented sector tenants must be able to challenge landlords and have a proper complaints procedure when problems arise,' said Sam Younger, Chief Executive of Shelter.
