Dispute resolution service for agents, the Property Ombudsman, has unveiled a refreshed version of its website.
The new design features an improved business search to check who’s registered and updated guidance on referring a complaint to the not-for-profit service.
Consumers can refer complaints and find guidance, case studies and links to support from a range of organisations specialising in property, legal and technical services.
Businesses can register with the service using streamlined forms and access refreshed content after extensive collaboration with industry groups.
Andy Clachers, chief executive said: “Our digital channels received more than half a million visits last year and have become the bedrock of our service.
“The new site’s responsive design will be easier to view on a wider range of devices, and we’ve built in tools to improve accessibility for a more inclusive customer experience.
“We hope users find the new website useful and informative, with our teams regularly reviewing the content and functionality to refine and improve the customer journey.”
The new site includes the service’s trusted Codes of Practice and users are invited to leave feedback at the bottom of each page so that content and functionality can be shaped by consumers and businesses.
Following the roll-out of the new site, a new portal is in the pipeline for registered businesses.
