Spring partners with Retirement Villages Group to keep retirees moving
Spring, the leading national home-buying and part exchange service has entered into a partnership with Retirement Villages Group (RVG), which will see Spring become their exclusive trusted Home Buying and Managed Sale Services provider, easing the process of moving home for many of its future residents.
Spring will assist with buying the properties of people who need to sell their existing home before moving into a Retirement Villages’ community. This service saves them from getting stuck in a chain or experiencing delays with their move. Spring is able to provide a guaranteed completion on transactions in between seven and 28-working days, giving RVG’s future residents certainty and the freedom to make their onward move without the worries of open market viewings, sales falling through or complex property chains collapsing.
The partnership will aid RVG with its assisted move programme across all its 16 locations. RVG welcomes people over the age of 55 into its selection of one and two bedroom houses, apartments and cottages, supporting residents’ well-being and enabling them to live healthy, independent lifestyles that are built around community.
Spring will work with RVG to manage the entire home selling sales process for their future residents and help with valuations of properties across the portfolio of villages throughout the UK.
Cormac Henderson, CEO of Spring, comments: “Our exciting agreement with Retirement Villages will allow us to provide its future residents with the peace of mind they need in order to downsize smoothly to a community-driven development, without the stressful issues that may arise when selling on the open market.
“Using Spring’s combined customer experience, technology and marketing-led approach, RVG will be able to transform the customer process. In doing so, we will assist in addressing the sales velocity and customer journey challenges that are synonymous with selling integrated retirement community homes.”
Stewart Moore, Chief Customer Officer for Retirement Villages Group, comments: “For many people, moving home can be an emotional and stressful time, even more so for older people and we want to make moving home as easy as possible. Therefore, we have partnered with Spring to offer our future customers a quick and easy way to move into a new home with Retirement Villages. We are committed to offering a wide range of options that suit individual circumstances regardless of whether they choose to buy or rent with us. Most importantly however, we want to remove the barriers associated with the moving process. The customer is at the heart of what we do and by making the home buying experience smoother and quicker we’re better enabling older people to make the right choices at the right time to live their best lives in retirement.”