Skip to content

Home buyers want better communication from conveyancers, research suggests

A large number of people buying a home in the UK believe that conveyancers are useful during the process but almost half find it hard to choose one as they all seem the same, new research has found.

Some 28% think a conveyance is most needed for the land registration process, 26% for manging the collection and transfer of fund, 26% for drawing up contracts and 23% for conducting vital local searches.

But over half, some 55%, believe there is not enough clarity about what conveyancers do and how they add value. They think there could be better and more efficient communication, according to the research from conveyancing software company InfoTrack.

It also found that 27% want their conveyancer to use online communication methods, and 37% would like them to use more layperson language rather than legal jargon to help them understand the process.

The report shows that 50% of consumers want their conveyancer to take on a more consultative role and provide advice when it is needed.

According to Peter Ambrose, director of The Partnership, helping people understand the nature of what conveyancers actually do is a recognised challenge that the majority of law firms fail to address. He believes that technology can help both buyers and conveyancers.

Adam Bullion, general marketing manager at InfoTrack, explained that improving communication can have multiple benefits. ‘Consumers feel that conveyancers take care of the most laborious admin tasks, and ensure their money is being moved around safely and efficiently. However, conveyancers should understand that consumers also want consultancy throughout each stage of the process,’ he said.

‘Consultancy can act as a real value add within the transaction which means better communication. Changing communication methods to engage with their customers on their preferred methods, will have multiple benefits, from time saving for the conveyancer, to increased client satisfaction,’ he added.

Topics

Related