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Agent Online unveils back office proposition for agents

Agent Online Services has is now offering estate agents a remote back office proposition for £51 plus VAT per month per property.

This includes answering all portal calls and emails from potential buyers, arrangement of viewings as permitted, whether face-to-face or virtual; management of offers in conjunction with the agent; sending out of heads of terms and progressing the sale to completion; and undertaking anti-money laundering checks.

Agent Online noted that agents currently face issues like closed premises; viewings cancelled or postponed indefinitely; purchases put on hold; a squeeze on mortgage terms; and a potential 60% drop in transactions.

While estate agencies can furlough staff to cut costs they still need to be able to deal with buyer enquiries, as well as liaising between buyers and sellers for properties that are sold, subject to contract, but that are currently trapped in limbo.