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Agents see boost in phone enquiries

There’s been a boom in phone enquiries to estate and letting agents following the December general election, according to live chat provider Moneypenny.

There was a 22% increase in calls asking for property valuations, a 30% increase in calls to arrange viewings and a 9% increase in calls to make offers on properties in the week following the election, compared with the same period in 2018.

With live chat meanwhile, in the week following the election result there was a 17% increase in requests for home valuations and a 16% increase in the number of live chats to arrange viewings.

Joanne Tattum, channel manager – property at Moneypenny, believes the data is a positive sign for the year ahead.

She said: “The General Election result brought a year of political and economic uncertainty to an end, which in turn helped to improve the confidence of house-buyers and encouraged them to put their plans into action.

“Unusual and unexpected spikes in enquiries such as this can often leave estate and letting agents overwhelmed as a result of inadequate resource, which in turn can lead to the loss of valuable business and a damaged reputation.

“By investing in outsourced support, property agents can cover all bases and rest assured that every lead is captured – no matter what new challenges the market presents.”

Rob Sabin, director at Miles & Barr in Canterbury said: “We have seen a really positive start to 2020 with new valuation enquires up 43% on the same period in 2019.

“All branches are reporting increases in applicant registrations and viewings so all bodes well for a strong 2020 with increased political certainty following the election result in December.”