Avant Homes hires Mark Phelan as group customer experience director

Housebuilder Avant Homes has appointed Mark Phelan as group customer experience director.

Phelan, who previously worked at Keepmoat Homes, will explore ways to improve the housebuilder’s processes and systems.

He said: “It’s hugely exciting to become part of a company that has outstanding customer service at the heart of its business and has a culture of wanting to do the best it can for people at every stage of the house buying process.

“As group customer experience director, I want to exceed expectations for our buyers and potential purchasers by working with the wider business to ensure we’re consistently delivering outstanding service to the highest of standards and, in turn, standing tall within the industry.”

Avant Homes employs over 700 people and has five regional offices located in Stirling, Scotland; Sunderland, North East England; Wakefield, Yorkshire; Chesterfield, Derbyshire and Nottingham in the Midlands. Avant Homes’ head office is at Junction 30 of the M1, near Sheffield.

Currently, Avant Homes has 59 developments under construction across its five operating regions stretching from Pitdinnie Grange in Cairneyhill, Fife to Purbeck Village in Warwick, close to Leamington Spa.

In 2018, the housebuilder announced plans to double its annual output to 4,000 homes a year while also becoming a £1bn turnover business by 2023.

Colin Lewis, chief executive of Avant Homes, said: “To realise our ambitious growth strategy, it’s vital that we have a highly experienced team able to implement processes and best practice that will support the business as we grow.

“Introducing Mark to the customer service team is a key part of our customer experience strategy.

“Mark will be instrumental in ensuring that customer satisfaction continues to be at the heart of the business and will support our regional operations allowing them to consistently provide an excellent standard of service across all stages of the customer journey.”