Mortgage brokers have rated Godiva Mortgages – Coventry Building Society’s buy-to-let brand – as the top buy-to-let lender and building society.
Godiva was praised for the ease of determining the maximum loan amount and product eligibility, as well as satisfaction with dealing with relationship managers.
Four of the five highest rated buy-to-let lenders were building societies.
The research came from Smart Money People, a hub for financial services reviews.
Halifax was rated the best UK bank by brokers, with Metro Bank being ranked the worst.
Halifax was praised for its ease of application and speed, while Metro Bank was panned for its underwriting and lack of flexibility.
Broker satisfaction with mortgage lenders has increased from 81.1% in the second half of 2019 to 82.7% in the first half of 2020.
Michael Fotis, managing director of Smart Money People, said: “Overall brokers are more satisfied with the performance of relationship managers, customer service and the speed offered by lenders in particular.
“And while broker satisfaction with mortgage lenders has jumped to the highest levels seen since our tracking commenced in December 2018, COVID-19 had an impact on a number of themes.
“Brokers talked more negatively about product range, communication and the clarity of criteria in this edition.”
